- Accounts & Privacy
Your shop has it's own settings that, if you want to make use of Tunetail's shop features, have to be configured before customers can buy products.
We'll go over the settings below.
This is where your business is located. Tax rates and shipping rates will use this address.
Selling locations: You can choose to sell all over the world, only to certain countries or choose to exclude countries you don't want to sell to.
Shipping locations: Similar to selling locations, but this only counts for shippable products. Virtual and downloadable products are not affected.
Default Customer Location: This can be set to no location, the shop's location or geolocation. Geolocation will attempt to see the customer's current location. While it works most of the time, geolocation may not work if a customer uses a VPN or any other method of disabling/hiding their information.
Prices can be have taxes in- or excluded.
Disabling this option will hide the coupons feature on the cart and checkout page.
The currency options affect how the price will be displayed in your shop.
Currency: Tunetail supports almost every currency. Simply choose your currency here.
Currency Position: Choose whether the currency symbol is displayed on the left or right side of the price.
Thousand Separator: Default is a period. A product with a price above a thousand will have the separator shown. For example: $10.000
Decimal Separator: Default is a comma. When prices include decimals (cents) it will be shown. For example: $8,99
Number of decimals: The amount of decimals can be set up here. Default is two.
Barcodes can be used for orders and tickets.
Enable Barcodes: This enables the barcode feature. It's not required and you may not want to make use of it.
Barcode Type: You can choose what type of barcode you want to use. If you are using a digital scanner, like a USB scanner you can use Code 39, Code 93 and Code 128. If you are using a mobile device you might want to use the QR Code instead. Some phones and apps can scan striped barcodes but we cannot guarantee it'll work flawlessly.
Barcode Colors: You can choose a different barcode color here. Default is black, which is the easiest to be scanned on a white background. You may want to change it to brighter color if your invoices and order confirmations have a dark background.
Shop Page: You can set up a page to be used as the shop page. This page must have no content as it will be filled with the products of your shop.
Add to Cart Behaviour: Customers can be directed directly to the cart after they added a product. This might be handy for when you are only selling one product. By enabling the AJAX add to cart feature, products will be added to the cart without the page being refreshed.
Placeholder Image: Products without a Featured Image will display a placeholder image. Fill in the ID of the image to set up which image this will be. You can find the ID of an image in the Media section of your dashboard.
Weight Unit: Can be set to kg, g, lbs and oz.
Dimensions Unit: Can be set cm, mm, in and yd.
Enable Reviews: If you want customers to be able to leave reviews on products you can enable it here. After enabling reviews a list of options become visible. A label can be shows for verified owners (customers who bought the product) and you can choose for products only to be allowed to review by verified owners.
Product Ratings: You can choose to enable star ratings after enabling reviews. They can be set to required or optional.
Swatches and Photos#
Variable products (products with, for instance, color options or size options) can have swatches or photos shown so customers can select between options. You can set the size of the swatches here. Enabling hard crop will reduce the photo size without keeping the ratio of the original photo.
Manage Stock: By enabling stock management, products will have the option to have its stock entered when you add them. Your stock will then be automatically managed; reduced after a sale, and increased after a product has been refunded and returned.
Hold Stock: Unpaid orders will have its stock held for an amount of time. Default is 10080 minutes (one week). After the limit is reached, the order will be cancelled and stock will be increased.
Notifications: When a product reaches low stock, or is out of stock, you can choose to receive an email about it here.
Notification Recipient(s): Enter the email address(es) of who you want to be notified for stock warnings. Default is the email address you signed up with but different and more email addresses can be added with a comma.
Low Stock Threshold: The amount of stock when a low stock notification will be sent. Default is two.
Out of Stock Threshold: The amount of stock when an out of stock notification will be sent. Default is zero.
Out of Stock Visibility: You can choose to hide products that are out of stock here.
Stock Display Format: Choose how you want the stock to be displayed for visitors. It can be set to be always displayed, on low stock or never.
A shipping zone is a geographic region where shipping methods and rates apply. Your shop will match a customer to a single zone using their shipping address and present the shipping methods within that zone to them.
Adding a shipping zone
Shipping Zone Name: A name for the zone. Can be anything you want, for instance a region of the world or part of a country. For example: North-America, or West US.
Zone Regions: You can search and select for which countries and states the shipping zone will apply.
Shipping Methods: Can be set to Flat Rate, Free Shipping or Local Pick Up. After setting up Flat Rate you can Edit the cost of the shipping zone.
Calculations: Enables a cost calculator on the cart page. The calculator can be hidden until a customer fills in their address.
Shipping Destination: Can be set to the shipping or billing address, or be forced to always be set to the customer's billing address.
At least one type of payment option needs to be enabled for customers to be able to buy products. The following payment options are possible:
- Direct to bank transfer: Take payments in person via BACS. More commonly known as direct bank/wire transfer.
- Check payments: Take payments in person via checks. This offline gateway can also be useful to test purchases.
- Cash on delivery: Have your customers pay with cash (or by other means) upon delivery.
- Stripe: Stripe works by adding payment fields on the checkout and then sending the details to Stripe for verification.
- Paypal: Accept PayPal, Pay Later and alternative payment types.
- PayPal Card Processing: Accept debit and credit cards, and local payment methods with PayPal’s latest solution.
Click on 'Set up' to go through the necessary steps a payment option. To use Stripe and/or Paypal you need to have an account with each service. Payment options can always be disabled or enabled by flicking the switch.
Accounts & Privacy#
Registered accounts can require some extra handling when it comes to privacy but they're very convenient. For instance, it's possible to keep track of orders and downloads. Registered accounts can be given coupons and be informed when you have a sale.
You are responsible for handling account data. We strongly advise to take this seriously. Some country's laws are very strict when it comes to handling personal data.
Customers can register for an account and its options for doing so can be found below.
Guest Checkout: Allow customers to buy without being registered, and to login during the checkout process.
Account Creation: Customers can be allowed to create an account during checkout. Accounts can be registered on the My Account page, if chosen so.
Account Erasure Request: To comply with certain laws, like GDPR, customers can request to have their data erased. You can choose to keep some of their info in your orders. Also, after erase of their data, you can disable the access to downloads. Make sure to clearly inform a customer when you do so.
Personal Data Removal: You can choose to remove personal data in bulk. Removed data cannot be restored.
Personal Data Retention#
You can choose for how long to retain inactive accounts, orders and Stripe data here. Be sure to mention all of this in your privacy and to keep it updated, even if you never remove or erase any data.
Not part of Tunetail's Newsletters feature are Email Notifications. These are notifications send per mail when their according action has been triggered. Each email notification is already set up but can be customized by clicking on the 'Manage' button.
Email Sender Options#
"From" Name: The name entered here will be shown as the sender of the email notification.
"From" address: The email address entered here will be shown as the email address where the notification has been sent from. You can enter any email address, even a non-existing one. For notifications it's common to use a no-reply address. For example: email@example.com - Do be sure to fill in your domain name to avoid confusion about its origin.
The email template only applies to Email Notifications, not to Newsletters. Email Notifications are simpler emails, often with less information.
You can preview a template to see how it looks. There are a few customizations you can change.
Header Image: Fill in the ID of an image to have it displayed in the header (top) area of an email notification. You can find the ID of an image in the Media overview of your dashboard.
Footer Text: The text entered here will be displayed in the footer (bottom) area of an email notification.
Colors: You can customize up to 4 colors of the email notification.
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